Refund Policy

Return Guidelines and Payment Disputes

When You May Request a Refund

Conditions and Exceptions

At SlamStorm: Battle Arena, we are committed to delivering a high-quality digital experience. Our Refund Policy is designed to clarify the circumstances under which users may be eligible for a refund related to content, features, or services offered on this website. We value transparency, so this policy explains the scope, limitations, and process for requesting a return of funds. By continuing to browse or purchase through this site, you agree to the following terms. This policy is subject to updates to reflect new services, legal standards, or improvements in user experience. We recommend reviewing this section before each transaction.

• Refunds are only applicable to transactions completed through this website directly. We do not have access to purchases made via external marketplaces (such as Google Play, Apple App Store, or Steam). For such cases, users must refer to the respective refund protocols of those platforms.
• Eligible refund requests must be initiated within a maximum of 14 calendar days from the original payment confirmation date. This time frame ensures timely validation and reduces the risk of abuse or inconsistencies in account activity.
• Refunds are not granted for consumable digital content that has already been accessed or redeemed, including but not limited to in-game currency, time-limited boosters, unlockable courts, emotes, or cosmetic bundles. Partial use also voids eligibility.
• We reserve the right to investigate patterns of repeated refund requests. Any evidence of abuse—such as claiming a refund while retaining use of the service—may result in immediate suspension or termination of your account, consistent with our Fair Play and User Conduct guidelines.

If you believe your request qualifies, please contact our support team using the provided web form. Be prepared to submit the following: a copy of your transaction receipt, the associated user ID from your in-game or site profile, and a brief description of the issue encountered. We will not accept claims made without sufficient documentation.

Once received, your request will be reviewed by our support staff. If approved, refund processing may take up to 10 business days depending on your bank or payment method. Please be aware that refund approval does not automatically cancel any related game subscriptions or content access—these must be manually managed in your original payment environment.

Limitations of Responsibility

Our site may include links or references to the SlamStorm: Battle Arena mobile game available on Google Play or other stores. However, we are not responsible for in-app purchases, seasonal passes, microtransactions, or gameplay-related refunds tied to the mobile title. All inquiries concerning mobile transactions must be directed to the game’s official support channels.

We’re Here to Help

We aim to make your experience enjoyable and trustworthy. If you believe you’ve encountered a billing issue or have questions about the eligibility of a refund request, don’t hesitate to reach out. Our team will review your case with care and respond promptly. SlamStorm: Battle Arena is built on integrity, and we are proud to uphold fair practices across all aspects of our service.